Returns Policy

On-line Purchases Only

If  the product that you purchased from our on-line store (exchange or returns will not be accepted if your purchase was not from our online store) is not the right size for you, motomojo.com.au is happy to exchange it, providing the item is returned to us within (14) fourteen days of purchase in original packaging, has not been washed or worn, and includes a copy of your online purchase receipt.      

  The customer will pay all freight charges.

If goods are faulty or incorrect, you may choose between a refund, exchange or a credit.

Defective Items

Defective items must be returned to motomojo.com.au within (14) fourteen days of the purchase date, and with a copy of your online purchase receipt to be eligible for replacement. Depending on the fault, certain products may need to be returned to the manufacturer for inspection. Items will be replaced with the same item originally purchased. For items that cannot be replaced, a full refund will be offered.

How to return your item

  1. Please Contact motomojo Customer Service team on +61 03 8707 2710.
  2. A customer service representative will evaluate your return request, record all the necessary product return information and issue you with a Return Authorisation Number (RA). The Customer Service Representative will also provide you address details of where to send your return. You must obtain an RA number immediately so as to ensure that you are eligible for a replacement or refund.
  3. Send your item to the return address provided. Please ensure that your RA number is clearly displayed on the return packaging.
  4. As soon as the return has been received, a replacement product will be shipped.
  5. Returns will only be accepted if purchased from our online store, if you have purchased your item from a dealership, then please return the item to that dealership.
Home Catalogue Policies Contact Us